About us
In November 1998 Lensmaster opened its first store in Moscow in
Lensmaster was the first shop in Moscow to offer the Russian customer a complete list of services: sight tests, frames and lenses for spectacles, lens-making laboratory, selection of sunglasses and contact lenses. The concept "Glasses in an hour" attracted a great number of customers to Lensmaster.
At Lensmaster, our Mission is to serve all of Russia; delivering the highest quality optical products and providing the absolute best customer service available anywhere. We dedicate ourselves to the satisfaction of every customer, exercise our social responsibilities with pleasure, and invest heavily and steadily in the welfare and success of our employees.
- to make perfect-quality eyewear in an hour;
- to meet each customer’s individual needs;
- to create customers for life by delivering high-quality customer service;
- to offer our employees the world’s best work place.
Our goal in Russia is:
- to give a perfect sight to those who need it;
- to make our services available to people everywhere;
- to ensure people think of us as the first choice for eye care.
CORE VALUES
- MY CUSTOMER IS ALWAYS MY FIRST PRIORITY
- I ALWAYS MAKE DECISIONS IN THE CUSTOMER’S FAVOR
- I VIEW EACH STORE AS A SEPARATE PROFIT CENTER
- WE DERIVE OUR STRENGTH FROM WORKING AS A TEAM; TOP MANAGEMENT, HOME OFFICE, WAREHOUSE, SUPPLY CHAIN AND STORES ALL TOGETHER
- I RESPECT THE DIGNITY OF EACH OF MY COLLEAGUES, I RESPECT THEIR CONTRIBUTION TO THE TEAM
- I’M COMMITTED TO THE DEVELOPMENT OF MY COLLEAGUES
- MY TEAMATE’S SUCCESS IS A SUCCESS FOR ALL
- I WILL CONSTANTLY IMPROVE; I CONTRIBUTE MY CREATIVITY
- I AM RESPONSIBLE FOR MY ACTIONS AND ACCOUNTABLE FOR MY RESULTS
- I SEEK A REASONABLE WORK-LIFE BALANCE
